Returns Policy

Hassle-Free Returns

At VINCE WEAR LTD, we want you to feel confident and happy with every purchase. If you are not completely satisfied, our returns policy makes it easy to return or exchange your items.

Eligibility for Returns

To be eligible for a return:

• Items must be unworn, unwashed, and in their original condition
• Original tags and packaging must be intact
• Return requests must be made within 14 days of receiving your order

Please note: Some items, such as personalized, sale, or final clearance products, may not be eligible for returns.

How to Return an Item

1. Contact our customer support team:
   • Email: payment@vincewear.net
   • Phone: +44 7480 756040
2. Provide your order number and reason for the return.
3. Follow the instructions to ship the item back to our returns address.

Exchanges

• If you wish to exchange an item for a different size or style, please contact us first.
• Exchanges are subject to product availability.
• Once your return is received and inspected, your replacement item will be dispatched promptly.

Refunds

• Refunds are processed within 5–10 business days after the returned item is received and approved.
• Refunds will be issued to the original payment method.
• A confirmation email will be sent once your refund has been processed.

Damaged or Incorrect Items

• If your order arrives damaged, defective, or incorrect, please contact us immediately.
• We will arrange a replacement or full refund as quickly as possible.

Customer Support

Our team is committed to providing a smooth and professional returns experience:

• Email: payment@vincewear.net
• Phone: +44 7480 756040

At VINCE WEAR LTD, your satisfaction is our priority. Our clear and transparent returns policy ensures you can shop with confidence.