FAQ (Frequently Asked Questions)

General Information

Q: Where is VINCE WEAR LTD located?
A: We are a UK-registered company based at 18 The Sidings, Polegate, East Sussex, United Kingdom, BN26 6GA.

Q: How can I contact customer support?
A: You can reach us anytime:

• Email: payment@vincewear.net
• Phone: +44 7480 756040
  Our team responds promptly during UK business hours to assist with any inquiries.

Orders & Payment

Q: What payment methods are accepted?
A: We provide secure payment processing for all major credit and debit cards. Transactions are encrypted to protect your financial information.

Q: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement. Contact our customer support immediately for assistance.

Q: Is my payment information secure?
A: Absolutely. VINCE WEAR LTD uses trusted, PCI-compliant payment gateways to ensure all transactions are fully secure.

Shipping & Delivery

Q: Where do you ship?
A: We ship throughout the UK and internationally. Shipping costs and delivery times are calculated at checkout based on your location.

Q: How long does delivery take?
A: UK deliveries typically take 3–6 business days, while international deliveries vary depending on the destination.

Q: Can I track my order?
A: Yes. Once your order is dispatched, you will receive a tracking number via email to monitor your package.

Returns & Exchanges

Q: How do I return or exchange an item?
A: Items can be returned or exchanged within 14 days of delivery, provided they are unworn, unwashed, and include all original tags and packaging. Contact payment@vincewear.net for instructions.

Q: Are exchanges guaranteed?
A: Exchanges are subject to product availability. Our team will work with you to find the best possible solution.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after receiving and inspecting the returned items. Refunds are issued to the original payment method.

Sizing & Fit

Q: How do I know which size to choose?
A: Please refer to our Size Guide for detailed measurements and fit recommendations. For personalized assistance, our customer support team is happy to help.

Q: Do your sizes run true to standard UK sizing?
A: Most of our products follow standard UK sizing. Specific fit notes are provided in each product description for your guidance.

Additional Support

Q: What if I have a question not listed here?
A: Contact us anytime at payment@vincewear.net or +44 7480 756040. Our team prioritizes prompt, professional support to ensure a smooth shopping experience.

Q: How do you ensure customer trust and security?
A: VINCE WEAR LTD is fully registered in the UK and complies with all local and international e-commerce regulations. We use secure payment gateways, maintain transparent policies, and provide clear contact information for all inquiries.